1- First you’ll need to open a command prompt in administrator mode by right-clicking and choosing “Run as administrator” (or use the Ctrl+Shift+Enter shortcut from the search box). Create a "Hidden Administrator" account following the steps suggested below-Įnable Built-in Administrator Account in Windows.Looking at the issue description above, the missing MSI installer problem should have been resolved using the Adobe Acrobat cleaner tool- Download Adobe Reader and Acrobat Cleaner Tool - Adobe LabsĪs mentioned that you have already tried but it didn't help, then we would suggest you try the following. Your feedback has been noted for future, if in case you need to reach out to the support again then you may refer to this link- Contact Customer Care We sincerely apologize for the delay in response to your query and the trouble you have experienced to reach out to the support.Īdobe Reader is a free application and the support for freeware is only available on forums. *The Adobe Acrobat Reader even has a "Repair Installation" option in the Help menu, but again it just fails and says "Uninstallation of the patch package is not supported." It would be nice if that link would just get the MSI from online, or if Adobe could tell if the MSI was missing. This seems like an important problem because if the Installation package is removed (accidentally or by malware) or even damaged, the whole installation is 'locked-up'. Adobe's Install does not show any version Info, and does not even tell you that the installation package is missing. This also happened to Google Earth's MSI installer, but unlike Adobe Acrobat Reader, Google Earth lets you know exactly what MSI version is missing (I just have to track it down and re-download it). Now, the Reader can't be updated, changed or even un-installed (as most support documents recommend), and just gives the message: "Uninstallation of the patch package is not supported." and "Uninstallation of the update package is not supported." So without the original MSI, the Reader shows up in the Control Panel as 'Installed' (and works still), but all updates fail. From what I gather, software on my Windows 7 computer that was supposed to clear off unnecessary or unneeded files to free up drive-space apparently deleted the Adobe Acrobat Reader MSI installation file. That being said, my problem is a simple, but serious problem. The company is receiving free feed-back and product testing from users reporting issues, so they should at least make it easier to do so. After following link after link, I finally got to the 'Contact Adobe Directly' link but it just directed me to the forums again. I understand that a software company gets a lot of 'junk email' from users who 'harass' them with stupid issues (or even have mental problems, etc.), but when a user wants/needs to offer feedback or needs support for an issue that IS NOT LISTED ANYWHERE, then the company should allow a way to contact support. Even clicking 'Contact Adobe' just sends to more "similar issues" with a Contact button button that just sends you back to the original 'Contact Adobe' page. All through the support process, I was constantly directed to supposedly "similar issues" that had nothing to do with my problem. It was even hard to even find the link to start this new discussion. First of all, this is a pretty bad support system.
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